PRIVACY POLICY
YOUR TRUST MATTERS.
This Privacy Policy describes how Messages in Metal ("Messages in Metal," "we," "us," or "our") collects, uses, discloses, and otherwise processes personal information when you visit our website, make a purchase, contact us, or otherwise interact with our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
INFORMATION WE COLLECT
The information we collect depends on how you interact with Messages in Metal.
Information You Provide
When you place an order, contact us, create an account, request information, submit personalization details, or otherwise interact with us, you may provide information such as:
- Name
- Billing and shipping address
- Email address
- Telephone number
- Order and purchase information
- Personalization or engraving information
- Account information
- Messages and other communications you send to us
Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies and similar technologies. This may include information about your device, browser, IP address, pages viewed, referring website, interactions with our site, and other usage information.
HOW WE USE YOUR INFORMATION
We may use personal information for purposes related to operating and improving our business, including to:
- Process and fulfill orders
- Personalize and manufacture products you order
- Process payments and transactions
- Arrange shipping and delivery
- Communicate with you about an order
- Respond to questions and customer service requests
- Maintain and improve our website and services
- Prevent fraud, abuse, or other unauthorized activity
- Comply with legal and regulatory requirements
- Send marketing communications where permitted
- Measure and understand the effectiveness of our website and advertising
HOW INFORMATION IS SHARED
We may disclose personal information to companies and service providers that help us operate our business and provide our services.
These may include providers involved in:
- E-commerce and website hosting
- Payment processing
- Order processing and fulfillment
- Shipping and delivery
- Customer service
- Email and marketing services
- Website analytics
- Advertising
- Fraud prevention and security
- Information technology and website operations
Our store is powered by Shopify. Shopify processes certain information in connection with providing the e-commerce services that allow us to operate our online store.
We may also disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, protect our rights or the rights of others, investigate fraud or security concerns, or in connection with a business transaction such as a merger, acquisition, or sale of assets.
PAYMENT INFORMATION
Payments made through our online store are processed using payment services available through or connected with our e-commerce platform.
Payment providers may collect and process payment card and other transaction information in accordance with their own privacy and security practices. We receive information necessary to confirm and manage your transaction, but payment information may be processed directly by the applicable payment provider.
EMAIL & MARKETING COMMUNICATIONS
If you sign up to receive marketing communications from us, we may send you information about products, offers, news, and other Messages in Metal updates.
You can unsubscribe from marketing emails by using the unsubscribe link included in those messages. Even if you unsubscribe from marketing, we may still send transactional or service-related communications, such as order confirmations, shipping updates, or responses to customer service requests.
DATA RETENTION
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining appropriate business and transaction records, resolving disputes, enforcing agreements, and meeting legal, accounting, tax, or regulatory obligations.
Retention periods may vary depending on the type of information and the reason it is maintained.
SECURITY
We take reasonable measures designed to protect personal information and use established service providers to support the operation and security of our online store.
No method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. For that reason, we cannot guarantee absolute security.
YOUR CHOICES & PRIVACY RIGHTS
Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information. These may include rights to request access to, correction of, or deletion of certain personal information, or to request information about how it has been processed.
You may also have choices regarding certain uses of personal information for advertising or marketing purposes.
Privacy rights vary by jurisdiction and may be subject to exceptions or verification requirements. If you would like to make a privacy-related request, please contact us using the information below.
CHILDREN'S PRIVACY
Our website and services are not directed toward children for the purpose of collecting personal information from them. We do not knowingly seek to collect personal information from children in violation of applicable law.
If you believe a child has provided personal information to us improperly, please contact us so that we can review the request and take appropriate action.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our practices, technology, services, or legal and regulatory requirements.
When we update this policy, we may revise the effective date shown at the top of this page. We encourage you to review this page periodically.
WE'RE HERE TO HELP.
If you have questions about this Privacy Policy, our privacy practices, or personal information associated with you, please contact us.
CONTACT US