RETURNS & EXCHANGES

CLEAR. SIMPLE. FAIR.

We want you to feel confident ordering from Messages in Metal. Eligible items may be returned within 30 days of delivery, with a few important exceptions for jewelry made specifically for you.

ELIGIBLE RETURNS
30 DAYS

Returns on eligible items

Eligible non-personalized, non-solid-gold items may be returned within 30 days of delivery.
NOT RETURNABLE
PERSONALIZED

Personalized items

Jewelry personalized with names, dates, messages, engraving or other custom details is made specifically for you and cannot be returned.
NOT RETURNABLE
SOLID GOLD

Solid gold items

Solid gold jewelry is made specifically for the order and is not eligible for return.
01
BEFORE YOU SEND ANYTHING BACK

Contact us first.

Please contact Messages in Metal before returning an item. We'll confirm that your item is eligible for return and provide return instructions. Having your order number and the item you purchased available will help us assist you faster.
START A RETURN CALL 1-877-244-9625
01

30 DAYS FROM DELIVERY

Eligible items may be returned within 30 days of delivery. Contact us first so we can confirm the item qualifies and provide return instructions.

02

RETURN SHIPPING

The cost of shipping an eligible return back to Messages in Metal is the customer's responsibility.

03

PERSONALIZED ITEMS

Items personalized with engraving, names, dates, messages or other custom details are not eligible for return.

04

SOLID GOLD

Solid gold jewelry is not eligible for return because it is made specifically for the order.

READY TO START?

GET IN TOUCH WITH OUR TEAM.

Before sending anything back, contact us so we can review the order, confirm eligibility and give you the correct return instructions.

CALL US
1-877-244-9625
Have your order number available if possible.
EMAIL US
Include your order number and the item you would like to return.
ONLINE
Contact Us
Send us a message through our Contact page.
RETURN ADDRESS

Where to send an approved return.

Messages in Metal 21 3rd St N Suite 430 Great Falls, MT 59401
Please contact us before mailing a return. Sending an item back without first confirming return eligibility may delay processing.
NOT SURE IF YOUR ITEM QUALIFIES?

ASK US BEFORE YOU SEND IT BACK.

Our team can review your order and help determine whether your item is eligible for return before you ship anything back.